FAQ - Frequently Asked Questions
I placed an order, when will I get it?
All packages are shipped through USPS. It may take 1-5 business days for your package to leave our office. After it has left our office, it may take 3-10 business days to arrive to your location if you are in the United States. If you are located outside of the United States, you are put as international. This means your package can take 7-21 business days to arrive after it has left our office for MOST COUNTRIES. (see INTERNATIONAL PACKAGES FAQ) Thank you for your patience!
How can I get in touch with customer service?
For customer service ONLY, please email - UnspeakableMerch@gmail.com
We aim to reply within 72 hours, thank you for your patience.
Do you offer returns?
We offer returns ONLY if your shirt or hat doesn't fit correctly, you ordered the wrong size, or you order the wrong color. To return your package, please send it to the address below. After we have received your package we will either issue a refund, or send out the correct color or size you want! Please also send us an email confirming your problem, and letting us know to ship out your new size or color, or issue a full refund if you would like one.
4582 Kingwood Drive,
STE. E, Box 112
Kingwood, TX 77345
Can I change my order after I placed it?
You can if we haven't shipped your product yet. Email our support email as quickly as possible and we will try to get back to you as soon as possible. If we haven't shipped your product, we will work on changing your order. If your order has already been shipped, you would have to do the return process discussed above.
Is Unspeakable's Merchandise sold anywhere else?
NO. UnspeakableGaming's Merch is ONLY sold on www.unspeakable.co (this website).
The item I want is out of stock, when can I expect it to be back in stock?
If an item is out of stock you can expect it to take anywhere from 3-10 business days for it to come back into stock!
Why is only First Class Shipping/First Class International Shipping offered?
We have done our research and the cheapest way to ship is with USPS (United States Parcel Service). For each order, the shipping is based on the weight and size and this enables us to have the cheapest shipping available.
I am an International Customer, how do I know that you ship to my Country?
The only Countries that currently have Embargos against them and DO NOT ACCEPT imports from the USA are IRAN, SUDAN, SYRIA, and NORTH KOREA... all other countries we will try to ship to... Politics change daily, so you can contact your local Customs office if you are unsure and ask if they accept clothing (not to be resold) from the USA.
What do I need to know if I am an International Customer?
We are located in Texas in the United States. If you are outside of the United States you are an International package. Please be aware that every country is different and some countries will charge an ADDITIONAL CUSTOMS/DUTY CHARGE to receive your package. This is IN ADDITION TO your shipping that you paid when you checked out. Most countries pick packages at random and you never know if your package will be picked. If Customs is holding your package, they will send/leave you a pick up slip. If you do not go pay the Customs Duty within a few weeks, they will send the package back to us. We are sorry, but we have no control over whether or not your package will be charged a Customs/Duty fee. If you are concerned about having to pay a Customs/Duty fee, please contact YOUR local Customs office/post office before ordering and ask if a package from the USA that is clothing (which won't be resold) will be held.
How long will it take for my International Package to be Delivered?
Most International Packages take anywhere from 7-21 business days to be delivered. However, if your package is being looked at closely by Customs, it could take 2 weeks or more just to get through the Customs process. Some countries look at every package and this means your delivery time could be 2 months or more... We are sorry about the delay in your merchandise. We want to ship Internationally to our Unspeakable Fans, but we cannot control the Customs Process. Thank you for your patience and contact our customer service at firstname.lastname@example.org if you have questions about your delivery.